SHIPPING
Where do you ship?
We are proud to offer worldwide shipping from our warehouse. No matter where you are, we can deliver your new favorite shoes right to your doorstep.
How long will it take to receive my order?
All orders are processed and shipped from our warehouse within 1-3 business days. Delivery times will then vary depending on your location and the shipping method selected at checkout. You can see the estimated delivery timeframe for your country during the checkout process.
What are the shipping costs?
Shipping costs are calculated based on the total weight of your order and your delivery destination. The exact shipping cost will be displayed before you finalize your purchase during the checkout process.
Do you offer free shipping?
Yes, we do! We frequently offer free shipping promotions. To qualify for free shipping on your order, please check the specific promotion details on our website at greenneonshoes.com.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also track your order by logging into your account on our website.
Which couriers do you use?
We partner with a variety of reliable postal and courier services, including national postal services and major global logistics companies, to ensure your order reaches you safely and efficiently. The specific carrier for your order will be provided in your shipping confirmation.
Will I have to pay customs or import charges?
For international orders shipped outside of our home country, please be aware that you, as the recipient, are responsible for any and all customs duties, import taxes, or brokerage fees that may be imposed by your local government. These charges are not included in the item price or shipping cost and are separate from your order payment. We have no control over these fees and cannot predict what they may be. We recommend contacting your local customs office for more information.
What is your return policy?
We want you to be completely happy with your purchase. If you need to return an item, you can find our full and detailed return policy, including instructions on how to initiate a return, on our official website: greenneonshoes.com.