General Questions
Where can I buy Paul Green shoes?
Paul Green shoes are available at select specialty retailers and through our official online partners. We recommend visiting our website for a list of authorized stockists to ensure you are purchasing genuine Paul Green products.
How can I distinguish an original Paul Green shoe from a fake?
Original Paul Green shoes are characterized by their high-quality materials, meticulous craftsmanship, and superior comfort. Look for our distinct branding, including the logo on the sole and inside the shoe. Purchasing from authorized retailers is the best way to guarantee authenticity.
I have a problem with my Paul Green shoes. What should I do?
We stand behind the quality of our products. Please contact the retailer where you made your purchase for any issues. They are best equipped to assist you with concerns regarding your shoes.
Sizing & Fit
Are Paul Green shoes true to size?
Paul Green shoes are generally true to size. However, as lasts and styles can vary slightly, we recommend referring to the specific size chart provided for each model on our product pages. If you are between sizes or have specific fit concerns, consulting with the retailer is advisable.
My feet are different sizes. What can I do?
It is not uncommon to have one foot slightly larger than the other. We recommend fitting your shoes to your larger foot for optimal comfort.
Do Paul Green shoes stretch?
High-quality leather may mold and soften slightly to the shape of your foot over time, providing a personalized fit. This is a natural characteristic of premium materials.
Product & Care
What materials are used in Paul Green shoes?
We primarily use premium calfskin leather, suede, and nubuck. For soles, we often use durable rubber or lightweight polyurethane, frequently combined with cushioning elements for enhanced comfort.
How should I care for my Paul Green shoes?
Proper care extends the life of your shoes.
- Leather: Use a suitable leather cleaner and conditioner. Protect them with a waterproofing spray.
- Suede/Nubuck: Use a suede brush and a specialized protector spray.
We recommend using high-quality care products and consulting a professional shoemaker for major cleaning or repairs.
Why do the soles of my light-colored shoes change color?
Light-colored leather soles may darken when they come into contact with moisture or different surfaces. This is a natural process and does not affect the functionality or quality of the shoe.
Are Paul Green shoes waterproof?
While our shoes are made from high-quality materials, they are not inherently waterproof. We recommend using a suitable protective spray appropriate for the material (e.g., leather or suede) to improve water resistance.
Orders & Shipping
What payment methods are accepted?
Accepted payment methods are listed during the checkout process on our official sales channels and typically include major credit cards and other secure online payment options.
How long will delivery take?
Delivery times depend on your location and the selected shipping method. You will receive an estimated delivery timeframe after placing your order.
Can I change or cancel my order?
Please contact our customer service team immediately if you need to change or cancel an order. We can only modify orders that have not yet entered the shipping process.
What are the shipping costs?
Shipping costs are calculated based on your delivery destination and will be displayed clearly before you finalize your purchase.
Do you ship internationally?
Please check our website for information regarding available shipping destinations.
Returns & Complaints
What is your return policy?
We want you to be completely satisfied. You can return unworn items in their original packaging within a specified period from receipt. Please refer to the return policy on our website for detailed instructions and timeframes.
How do I return an item?
Detailed instructions on how to initiate a return can be found on our website. The process typically involves contacting customer service to receive a return authorization.
How long does it take to process a return?
Once we receive your returned item, it will be processed within a few business days. You will be notified via email once the refund has been issued. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
I have a complaint. Who should I contact?
For any complaints, please reach out to the customer service department of the retailer where you made your purchase. They are responsible for the sales transaction and will assist you.